Warranty

AURA warrants our products against defects in materials and workmanship for a period of one year from the date of original purchase of this product. In order to pursue any remedy under this limited warranty, please email warranty@auracollection.co.za with your name, contact details and a copy of your receipt as proof of purchase. Only registered warranties will be accepted in case of returns, malfunctions and other claims for your device.

The AURA limited warranty does not cover any damage, deterioration or malfunction resulting from any alteration, modification, improper use or maintenance, misuse, accident, exposure to excess moisture, fire, lightning, power surges, or other acts of nature.

If you have received a product which turns out to be defective, we will arrange to collect the product from you at our cost. Once we have inspected the product and validated your return, AURA at its sole option will provide one of the following three remedies:

  • Elect to repair or facilitate the repair of any defective parts within a reasonable period of time, free of charge for the necessary parts and labour to complete the repair and restore the product to its proper operating condition.
  • Replace the product with a direct replacement, or with a similar product deemed by us to perform substantially the same function as the original product.
  • Issue a refund of the original purchase price, less depreciation determined based on the age of the product at the time remedy is sought under the limited warranty.

The maximum liability under this warranty is the retail purchase price paid for the item.

Aura Warranty Procedures

In the event that a customer returns an AURA product to a retail store, we request that the store carries out the following steps:

  • Obtain all the accessories and parts that were originally sold with the product, together with the proof of purchase receipt.
  • Contact our offices either via email or telephonically using the details below.

Contact Details